Privacy Policy

Effective Date: 05/01/2025

At Robert Martinez Jr dba RMDM Services (“we,” “us,” “our”), your privacy is of the utmost importance. This Privacy Policy outlines the types of information we collect, how we use it, who we may share it with, and what rights you have regarding your data. By using our website or services, you agree to the terms of this policy. We encourage you to read this document thoroughly so you can make informed decisions about sharing your information with us. This policy applies to information we collect through our website, email communications, lead generation forms, third-party apps, and other customer engagement tools we use. We are committed to maintaining transparency with our users and handling all personal information in a lawful, fair, and transparent manner. This Privacy Policy complies with applicable U.S. privacy regulations, and where applicable, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). If you do not agree with the practices described in this policy, please discontinue use of our services. Your continued use of our site and services indicates acceptance of the terms outlined below.

1. Information We Collect

We collect both personal and non-personal information to deliver and improve our services. Personal information refers to any data that can be used to identify you, such as your name, email address, phone number, payment information, and business details. Non-personal information includes anonymized data like IP addresses, browser types, session times, and general geographic data. This information is collected when you fill out a form, sign up for our services, communicate with us directly, or use our website. We may also gather information from third-party platforms you use to access our services, such as HighLevel, Google, Facebook, or Stripe. Information from these third-party services may include contact data, behavioral information, or account metrics, depending on your permissions and privacy settings with them. Additionally, we may collect data from publicly available sources or data partners to supplement the information you provide. We use cookies and other tracking technologies to collect information about how you interact with our website and services. The information we collect helps us understand your preferences and improve the way we deliver value. All information is collected and stored in a secure environment to protect your privacy.

We value your privacy and are committed to protecting your personal information. When you opt in to receive SMS communications from RMDM Services, we collect your mobile phone number solely for the purpose of sending relevant messages related to your account, services, and updates you have requested or agreed to receive. Your mobile number and SMS opt-in consent will never be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes. We use secure systems to manage this information and ensure compliance with all applicable privacy regulations. You may opt out of receiving messages at any time by replying "STOP."

2. How We Use Your Information

The information we collect is used to provide you with the best experience possible. We may use your data to fulfill service requests, send invoices, track performance metrics, and communicate important updates. Personal information may also be used to provide customer support, schedule consultations, or onboard you to new services. We use the information to maintain and enhance our website, monitor website traffic, and understand how users interact with our digital platforms. Your data helps us identify technical issues, optimize content, and measure the effectiveness of our marketing campaigns. With your permission, we may also use your contact information to send newsletters, promotions, or product announcements. You can opt out of promotional communications at any time. We also use data for internal analytics, reporting, and service development. Data may be aggregated and anonymized for benchmarking or industry research. Importantly, we do not use your personal information for any unlawful purpose, and we will never share it without your knowledge or consent.

3. Sharing Your Information

RMDM Services takes your privacy seriously and does not sell your personal information to third parties. However, in the course of providing our services, we may share certain information with trusted partners and vendors. These may include payment processors like Stripe, CRM tools such as HighLevel, analytics platforms like Google Analytics, and email service providers. We only share the information necessary to perform specific tasks on our behalf and require all partners to uphold the same data protection standards we follow. These vendors are bound by contractual obligations to keep your information confidential and are prohibited from using it for any other purpose. In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, in which case we will notify you before it happens. We may also disclose your information if required to comply with legal obligations, court orders, or government requests. When we are compelled to do so, we ensure the request is lawful and justified. We may also share anonymized or aggregated data with partners for performance analysis or industry research. At all times, we strive to ensure your personal data is shared responsibly and securely.

4. Cookies and Tracking Technologies

Cookies are small data files stored on your browser when you visit our website. We use cookies to enhance user experience, store session information, and analyze site performance. Some cookies are essential for site functionality, such as those that allow you to log into your account or complete a form. Others help us understand how visitors navigate our website, which pages are most visited, and how long users stay on each page. We also use tracking technologies like pixels and tags to monitor email engagement and ad performance. These tools help us deliver relevant advertising and content tailored to your interests. You have the ability to accept or decline cookies through your browser settings. If you choose to disable cookies, some features of our website may not function properly. We do not use cookies to collect sensitive personal information without your explicit consent. All tracking data is anonymized when possible and stored securely to protect your privacy.

We may display advertisements on our website through third-party advertising networks such as Google AdSense. These services may use cookies, web beacons, and other tracking technologies to collect data about your visits to this and other websites in order to serve you relevant ads based on your interests (a practice commonly known as interest-based or behavioral advertising). You can learn more about how Google uses data in ads by visiting https://policies.google.com/technologies/ads. You can manage or opt out of personalized advertising by visiting www.aboutads.info or adjusting your Google Ads Settings.

Some cookies used on our site are placed by third-party advertisers to deliver relevant ads and measure the effectiveness of ad campaigns. These may track your browsing activity across other websites over time.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. This includes delivering services, maintaining records, and complying with legal or financial obligations. Once data is no longer needed for business or legal purposes, we securely delete or anonymize it. If you request deletion of your data, we will comply unless there is a valid reason to retain it—such as fraud prevention or legal requirements. We also maintain records of customer interactions, invoices, and service history for reporting and auditing purposes. Inactive customer data may be archived for historical or statistical use, but will not be used for marketing without consent. We periodically review our data storage practices to ensure they remain necessary and compliant with privacy regulations. Any backups that contain your information are also securely stored and managed. Our data retention policy aims to balance operational needs with your right to privacy. You may contact us to inquire about how long we store specific categories of information.

6. Your Data Rights

You have several rights when it comes to the personal information we hold about you. These may include the right to access, correct, or delete your data, depending on your location and applicable laws. If you are a resident of California or the European Union, you have specific legal rights under the CCPA or GDPR, such as the right to data portability or the right to opt out of certain data processing. You also have the right to object to the use of your information for marketing purposes. If you wish to update your information, unsubscribe from communications, or delete your account, you may do so by contacting us directly. We will respond to all data requests within the required legal timeframes, typically within 30 days. We may require you to verify your identity before fulfilling certain requests. If you believe we have not handled your data in accordance with applicable laws, you have the right to file a complaint with a regulatory authority. Our team is committed to respecting your privacy rights and addressing all concerns in a timely and transparent manner. We encourage users to reach out to us if they have questions or wish to exercise any of their rights.

7. Security of Your Information

Protecting your information is one of our top priorities. We implement a variety of physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server environments, access controls, and password-protected systems. All third-party vendors we work with are required to follow strict security protocols and sign data protection agreements. While we take every precaution to safeguard your data, no online transmission or storage system can be guaranteed to be 100% secure. Therefore, we urge you to take reasonable steps to protect your own information, such as using strong passwords and logging out of accounts when using shared devices. In the event of a data breach, we will notify affected users and relevant authorities as required by law. We regularly review and update our security practices to align with evolving cybersecurity standards. Employees are trained in data protection best practices and are only granted access to personal data when necessary for their role. Our goal is to foster a secure environment where you feel confident sharing your information with us.

8. Third-Party Links

Our website may contain links to third-party websites, tools, or social media platforms. These external sites operate independently from RMDM Services and have their own privacy policies. We are not responsible for the content, terms, or privacy practices of these third parties. When you click on a third-party link, you are subject to that site’s privacy policy and terms of use. We encourage you to read those policies before interacting with or submitting any personal information on external platforms. We do not control or endorse the privacy practices of any third party, including service providers, advertising partners, or social media networks. Any data you provide to those platforms is governed by their terms and may not be protected under this Privacy Policy. For instance, if you use a Stripe payment link or a Google-integrated form, those services collect and process your information independently. We may track user interaction with external links for analytics purposes, but we do not store or use your information from those sites unless explicitly shared with us. Use caution when visiting unfamiliar or untrusted websites through our content.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from minors. If you are under 13, please do not use our website, submit any information, or sign up for our services. Parents and guardians are encouraged to monitor their children’s internet usage and to contact us if they believe we have inadvertently collected information from a minor. If we become aware that we have collected data from a child under 13, we will promptly delete it. We also do not target our advertising or services toward minors. Users must confirm their age before engaging with certain parts of our website or services. In jurisdictions where a higher age of consent is required, we comply with local regulations. We do not use any content, language, or functionality designed to attract minors. Protecting children’s privacy online is important to us, and we follow all relevant laws, including COPPA (Children’s Online Privacy Protection Act).

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make changes, we will update the "Effective Date" at the top of this policy. If the changes are significant, we will notify users via email or through a prominent notice on our website. Your continued use of our services after a policy update constitutes acceptance of the changes. We recommend reviewing this policy from time to time to stay informed of how we protect your information. We may also issue interim updates to address urgent compliance matters or respond to feedback. Archived versions of the Privacy Policy are available upon request for your reference. If you disagree with the revised terms, you may discontinue use of our services. We welcome feedback on our privacy practices and are open to improving our transparency wherever possible. RMDM Services aims to maintain a clear and trustworthy privacy framework for all users.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, we encourage you to reach out. You may contact us via email, phone, or physical mail using the details below. Our team is available to address inquiries about how your data is used, stored, or shared. We also welcome requests related to accessing, correcting, or deleting your personal information. If you are a client, you may also have access to some of your personal data through our client portal or CRM tools. For general privacy questions, we aim to respond within 2 business days. For legal or regulatory inquiries, we comply with all response timelines required by law. Your privacy matters to us, and we appreciate the trust you place in RMDM Services. Please use the contact details below to get in touch:

RMDM Services
Email: [email protected]
Phone: 323-483-4830